Overview

Our Returns Policy was last updated on 12 November 2024.

For full details of your rights under the Ireland Consumer Rights Act 2022, please contact either Ireland’s Competition and Consumer Protection Commission, on their Helpline 01-402 5555 or website https://www.ccpc.ie/consumers/consumer-rights/, or a Solicitor.

Section 1 – Buying Online

Your Right To Cancel

You have a right to cancel within 14 days when a product is not bought in a physical shop. This is also known as a ‘withdrawal’ or ‘cooling off’ period.

This means you can cancel the contract up to 14 days from when the contract was agreed and get a full refund.

You do not have to give you a reason for cancelling.

The 14 days starts once you physically receive the goods.

If we do not give you information on your cancellation rights, your right to cancel is extended by 12 months. If we give you information on your right to cancel within this 12-month period, the cooling-off period ends 14 days from the date you get the information.

How To Cancel

Before the cooling-off period ends, you must tell us you want to cancel. You must do this in writing by email or post, or by using our Order Cancellation Form provided by us.

The European Consumer Centre (ECC) Ireland has a Return products Bought Online Letter Template which may be helpful.

Right to a refund within 14 days of cancellation

You must be refunded within 14 days of cancellation, using the same payment method you used, unless you agree to a different payment method.

Excluded Purchases

The cooling-off period does not apply to certain purchases. Examples are:

– Personalised or custom-made products
– Products with a short shelf life that spoil quickly
– Products that cannot be returned for health or hygiene reasons

Who pays for the cost of return

You are responsible for returning the product to us.

We do not refund you for return postage costs.

You will have to pay the return postage costs yourself.

steps to return cancelled Non-Faulty (Perfect Condition) Goods

You must inform MaryJaneDays Limited of your wish to cancel in writing either by letter, email or by using the Order Cancellation Form on our website or by calling us, within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods whilst they are in your possession and not use them.

You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We will clearly communicate this with you by email and telephone in any such case where this happens before making any charge or deduction.

Your rights when an order is delayed or not delivered

We must deliver your product to you either:

– Within 30 days of buying them (unless you agreed a different date)

– On the date you agreed with them

If we do not deliver the product as agreed in the contract or within 30 days, you can request a new delivery date.

You can insist that all items you bought in the one transaction are delivered at once. We cannot make you accept deliveries in instalments.

You can end the contract if:

– We cannot or refuse to deliver within the new time frame you request

– A new delivery date is no longer suitable for you, for example, you needed the product for a specific date or event

You must tell us you are using your right to end your contract for non-delivery. We must give you a refund within 14 days.

The European Consumer Centre (ECC) Ireland has a Late or Non-Delivery Letter Template which may be helpful.

Section 2 – Faulty Goods

Short term right to cancel

You can cancel your purchase and get a full refund when a fault occurs within 30 days of receiving the goods.

If 31 days or more have passed since you received the faulty goods, we cannot offer you a full refund or exchange.

To cancel your purchase when a fault occurs, you must:

– inform us in writing within 30 days of receiving the product

– return the goods to us without delay

– at our expense (we will pay for the faulty goods returns delivery costs)

To cancel your purchase when a fault occurs, we must:

– give you a refund for the product within 14 days of receiving the returned goods
– use the same payment method you used to buy the product, unless you agree otherwise
– cancel any other service you ordered with the goods

During the 30 days after you receive a product that is faulty, you also have the option to ask us for a repair or a replacement.

Repair or replacement

When a good has a fault, you can decide if you want a repair or replacement.

It should be provided by us:

– within a reasonable time

– without significant inconvenience to you

– free of charge

You should act quickly and tell us when you find a problem.

Under consumer law, you have 6 years to take a case against a business.

During the first year if you have a dispute with us, we have to show that the product was not faulty when you received it.

To safeguard us against this we document with photographs the appearance and condition of all our products and packaging before we transfer them over to our delivery service provider (An Post) and they deliver to our customers.

Further actions you can take

If the fault is serious you can ask us for a refund or price reduction. You can also do this if you have problems getting a repair or replacement from us.

For instance:

– we have not offered a repair/replacement

– we cannot organise a repair/replacement within a reasonable time

– the same/different issue happens again despite us trying to fix it

– we say it is too expensive to fix the fault

Refund

To cancel your purchase when a fault occurs, you must:

– inform us in writing within 30 days of receiving the product

– return the goods to us without delay

– at our expense (we will pay for the faulty goods returns delivery costs)

We must give you a refund within 14 days. We will use the same payment method you used to buy the product, unless you agree otherwise. We will cancel any service you ordered with us when you bought the product.

Price Reduction

Both you and us will agree what an appropriate reduction is. Consumer law says that the price reduction will be the difference between the price you agreed and the reduced value of the goods due to the issue. It will cover the time that the goods did not match your contract.

If you’ve paid for the goods, we will refund you the difference in price due to the issue.

We will:

– send you the refund within 14 days

– use the same method of payment you used to buy the product, unless you agree otherwise

– not charge you any extra fees

Section 3 – General Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Only regular priced items may be refunded (Sale items cannot be refunded).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable items are:

– Gift Cards

– Sale Items

To return your product, you should send us an email at Returns@maryjanedays.com and we will email you the postal address to return your item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@maryjanedays.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Returns@maryjanedays.com and we will email you the postal address to return your item to.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact us at Returns@maryjanedays.com for all questions related to refunds and returns.